Privacybeleid
Privacy Policy
Last updated: October 7, 2025
TRÆUR operates this store and website, including all related information, content, features, tools, products and services (the "Services"). TRÆUR is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information:
- Contact details: name, address, billing and shipping addresses, phone number, and email address.
- Financial information: credit/debit card or other payment details.
- Account information: username, password, preferences and settings.
- Transaction information: products viewed, purchased, returned, exchanged, or cancelled.
- Communications: any messages or inquiries sent to us.
- Device information: IP address, browser, network, and other unique identifiers.
- Usage information: interactions with the Services.
Sources of Personal Information
- Directly from you (account creation, purchases, inquiries).
- Automatically through the Services (cookies, analytics, device info).
- From our service providers acting on our behalf.
- From partners or other third parties.
How We Use Personal Information
- To provide, tailor, and improve the Services, including processing orders, facilitating returns/exchanges, and personalizing recommendations.
- For marketing and advertising, including promotional emails and targeted ads.
- For security, fraud prevention, and legal compliance.
- To communicate with you and provide customer support.
- For legal purposes, including responding to law enforcement or enforcing our policies.
How We Share Personal Information
We may share your information with:
- Shopify and service providers acting on our behalf.
- Marketing partners for advertising purposes.
- Affiliates or within our corporate group.
- Third parties as legally required or authorized by you.
- During business transactions (e.g., merger or sale).
Relationship with Shopify
The Services are hosted by Shopify. Information you provide will be transmitted to Shopify and may be processed in other countries. For more information, visit the Shopify Privacy Policy.
Children's Data
We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided information, contact us to request deletion.
Security and Retention
We take reasonable measures to protect your information but cannot guarantee perfect security. We retain personal information only as long as necessary for the purposes described or as required by law.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to withdraw consent where applicable. You may also manage communication preferences. For EU/UK residents, additional rights include objection to processing and data portability.
International Transfers
Your information may be transferred and processed outside your country. Transfers outside the EU/UK use recognized mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices, legal requirements, or other operational needs. Updated versions will be posted on this website with the revision date.
Contact
For questions or to exercise your rights, please contact us:
TRÆUR / Sydhavn Group
Lindevænget 50
2750 Ballerup, Denmark
Email: support@traeur.com
Phone: +45 52 75 84 03